1 reviews | Active since Nov 2012
<p>From the 6th of August i have been having endless problems just trying to get a contract with vodacom. Everyday i have to call to follow up find out whats happening running around sorting things out just to get it approved. once i have done everything on my side that i was told to do, i am now told that i do not qualify as a contract went into arrears many years ago the arrears amount is even paid up and they still cant approve...</p> <p> </p> <p>Recoverying from my lung op is not has bad as this.</p>
Vodacom will call you on your first post to advise that they are investigating however they never call back . What a useless system. working in customer service i know how important it is for your customers to be happy but vodacom does not understand that
Vodacom will call you on your first post to advise that they are investigating however they never call back . What a useless system. working in customer service i know how important it is for your customers to be happy but vodacom does not understand that
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
you guys use an automated response hoping it will calm clients down but it just makes them more irate
you guys use an automated response hoping it will calm clients down but it just makes them more irate
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