Always a disaster

I am extremely disappointed with Vodacom’s service. On Sunday, I informed Vodacom that I was experiencing temporary banking issues and gave my word that I would settle the payment by Wednesday or Thursday. I was told this would be acceptable. Despite this, my phone has now been disconnected without warning.

I cannot make calls—including the call required to arrange payment. I’ve had to rely on social media to try to resolve this, which is completely unacceptable. On top of that, I now have to reapply for the direct debit order, which adds further inconvenience.

No one from Vodacom ever contacted me, despite my clear communication. I was the one who made the effort to call. The lack of follow-up and support is both unprofessional and disrespectful. I demand an immediate explanation, full reconnection, and proper customer service.