Always a bad experience with Vodacom4U Constantia.

Every time we have to deal with the store its as if the staff are not interested to assist. My first experience with the store was a few years back when I asked my dad to choose a deal on his cellphone upgrade and I would forward the documentation to the store. My dad walked in to the store and wasn't greeted (theres one specific guy with a really bad attitude) and my dad decided to let me do the upgrade somewhere else because no one stood up to assist him. 2nd experience his sim card stopped working and had to do a sim swap in that instance the sales consultant said I must be in store (i'm out in the kuilsriver and my dads the Regional Customer Care for Pick 'n Pay based in that mall). Every consultant declined to assist except Chad Van Schalkwyk. I emailed him a letter of authorization and a copy of my I.D and he sorted out my dad immediately. Yesterday I called them for another simswop and the staff again declined me even with my I.D and letter of authorization!!! To top it off he says it was never in the companies policy to do it that way. I then used the same method at Vodacom Tygervalley and was sorted out with the same letter and I.D. I would like to cancel my contracts asap