CZ
Carrie-Anne Zurcher
1 reviews | Active since Oct 2012
03 Dec 2019, 17:52
Altron sucks
Your Alton provider needs a good workshop on customer service and client communication tracking or recording.
I was assisted by Tebogo Ragedi in July on a query I had fought Vodacom on for 6 months, I got confirmation of this resolution in writing and was asked to follow up in October/November to get the ball rolling. By this time he has resigned and apparently my resolution nobody knew about.
I called in AGAIN spoke to a Curtis Green end October and was asked to forward him the email. I had to call in weekly nearly for feedback as I do not get responses to my emails. He is on leave or not in for the day. As far as I can tell the investigation done bu Tebogo is being done again.
I call in again today and he is off and yet another Team Leader is asking for the same email. What ever happened to the fact that something was in writing it held weight?
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Replies (3)
Vodacom's replyOfficial
03 Dec 2019, 18:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Dec 2019, 18:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
CZ
Carrie-Anne Zurcher's updateReviewer Update
04 Dec 2019, 16:4724 hours later and still waiting and curtis is now avoiding my calls
CZ
Carrie-Anne Zurcher's update04 Dec 2019, 16:47
Reviewer Update
24 hours later and still waiting and curtis is now avoiding my calls
Vodacom's replyOfficial
09 Dec 2019, 11:53Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply09 Dec 2019, 11:53
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,