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zonke W

1 reviews | Active since Oct 2013

21 Apr 2026, 10:46

Altered terms of use mid-contract !

Vodacom decided to change my contract terms without my consent or approval. The contract i signed stated specifically that I could use my data sim card in the home router and my cellphone. I have been doing so with no issues till last week. I called vodacom and was informed that the terms of use were changed and I can longer use the sim card in my phone. This new deal is highly inconvenient for my family as mu kids do online schooling and in the event there's no power they can longer attend classes as there's no longer network ,whereas previously they could insert the sim card into a phone and continue with classes. Vodacom is now attempting to charge me extra if I "breech contract" whereas they changed the deal to no longer suit my needs. I am highly disgusted and disappointed as I've had this contract for longer the 2 years! The least they could have done was wait till the contract i AGREED to was over before making these selfish changes!

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Replies (1)
Vodacom
Vodacom's reply21 Apr 2026, 12:04
Official
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team