ET
Eudora T

1 reviews | Active since Feb 2014

07 Aug 2021, 14:42

Almost Lost My Job Because Of Vodacom

I've been a loyal vodacom customer for years now, and the service and treatment we've received from your team is really astonishing.

My phones have been suspended every single day since Monday 2 August, and I had to call to find out why because I know for a fact that our account is up to date. Every time I call to bet our phone unblocked, no one can seem to find out what the issue may be. This morning you sent my an sms stating that "the reason your account keeps getting suspended is because there is an outstanding amount of R0.88 outstanding from 30days invoice. I went to the nearest vodacom shop to go pay the "R0.88, and when I got there I was told that my account is in credit of R0.88 not in arrears of R0.88. I'm fuming right now because on Wednesday 4 August my fiance couldn't get into a works conference call because our lines were suspended at that time. Now vodacoms incompetence of being in breach of their contract almost cost my fiance his job

Please assist in terminating my contract with you guys by the end of August 2021.

0
Replies (1)
Vodacom
Vodacom's reply08 Aug 2021, 12:50
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team