LM
Lily M

1 reviews | Active since Oct 2013

24 Jun 2019, 11:19

Almost found myself in a contract I didn't apply for

So early June I received a call from a vodacom consultant, who wasn't very friendly I might add but I decided to let it pass. Who informed me vodacom was offering us data on discounted prices, obviously I got excited as I am currently paying R300 for 10Gig data, and she said I was now gonna pay R200 for 30Gig. Can you imagine my excitement? Anyway I have been waiting for the package, it came on Friday, 21st but I was not around. This morning, 24 June I called Vodacom to inquire about my statement, whilst in conversation with Vuyelwa she informed me that as of next month my statement with in increase of R200, I was shocked because my understanding was that, although they were delivering a new sim card I thought they were gonna just restart my current contract, just on less monthly payments but more data. Anyway I have declined the new sim, Ram people came to deliver and I declinded the package, so please vodacom do not deduct my account. If you offer us discount let me it on our current contract don't make us believe we getting discount if all you are doing is giving us a new contract. I will write another review for Vuyela cause she was just amazing. I would be rating you one start had Vuyelwa and another lady not helped me cancel this. I am waiting to see if vodacom will debit my account for this new contract or not.

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Replies (1)
Vodacom
Vodacom's reply24 Jun 2019, 12:24
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team