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John S

1 reviews | Active since Dec 2017

14 Mar 2018, 10:01

Almost five months paying for no reception and total ignorance for the problem

Vodacom doing what they do best— still no signal and no call as promised.

Running out into the street to take business calls IF they come through. Customers phoning and only receiving voicemail as they cannot get through. Receive an sms that says Vodacom NOTICES I have dropped calls but they do nothing.

People, you will not get the service you are paying for. If you have a business, go to Telkom, MTN even Cell C. But please not Vodacom they will cost you your business.

I am reminded when they phone weeks later that “a tower will be built next year, 2019” Vodacom seems to forget that if I don’t have customers, I will need to stop paying my bill. Tired of *********** staff phoning telling me the same story over and over about the tower next year in 2019 “hang in there” when in a difficult financial year the three customers who do phone can’t get through. This is utterly dissapointing and frustrating adding to our stress to survive in a difficult time in South Africa.

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Replies (1)
Vodacom
Vodacom's reply14 Mar 2018, 10:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team