ALMOST 3 MONTHS AND NO UPGRADE PHONE OR CALL AS YET

I upgraded online in August 2017 as when I log into my Vodacom account it reminds me that I am due for an upgrade. Received my order number and it was indicated that i would get delivery of my phone the next day. It is 18 October almost 3 months later and NO phone has been received! I log into my account today and order history shows nothing. Tried upgrading again and now it throws out 600min contract upgrade deals but I am on a Uchoose flexi 350 deal. I don't have time to go into Vodacom so that is why i tried the online thing. In August I also logged a complaint on Hellopeter and til this day NO RESPONSE RECEIVED! THIS IS PATHETIC! RIDICULOUS! I have had my two contracts with Vodacom for many years and I am regretting this decision! YOUR SERVICE IS OF ABSOLUTE DISGUST!