Almost 2 years and still no refund

I was sold a contract under false pretences. Vodacom agreed to cancel the contract after reviewing the calls and agreeing that the agent had said that there would be no additional charges.

They collected the device and when I called, confirmed receipt and said that I should confirm the cancellation and refund in 7 days.

I call again to confirm and the story has now changed and now they're claiming that they haven't received the device and the courier company must be at fault.

It's 15 months later and still no refund, this after countless phone calls.

Still waiting Vodacom........