almost 2 weeks,NO RELPY

I am shocked at the level of service given to client's these day's. Your money is all that is important to these suppliers. I have been waiting almost 2 weeks for an agent to phone me in connection with a cancellation I want to do.(Refer to \call centre non existent". ) ...... Now I'm stuck with a phone I don't want and patients that is running very thin . With my previous complaint Vodacom did leave a reply ON HELLOPETER AND 2 EMAILS"