Almost 2 months without resolution ??!!

Good Day,

I write regarding the reactivation of my cellphone number. I made a call to Vodacom on the 5th of November to cancel my contract with vodacom. I had a top-up contract with Vodacom which had expired and was on a month to month. I requested the contract be terminated so I could move to a normal pre-paid sim and continue with Vodacom. My account has been up to date and I have constantly paid my debit orders from my Absa cheque account on the first of each month. I did not request for an upgrade of my contract.

Now that the facts are established, during this conversation on the 5th, whoever it was dealing with the request decided to cancel / delete my number and I have not had service since. I even got a debit order from Vodacom on the 1st of December despite not having service and having cancelled the contract. After, calling vodacom on over 10 occasions, with each time being passed between the accounts department, customer care department, customer care department, I have now reached my wits end and this will be my last attempt to try and get this rectified before taking my business elsewhere.

My request is simple, CAN YOU PLEASE RE-ACTIVATE MY CELLPHONE LINE AS A PRE-PAID NUMBER ?!

I feel have been patient enough and on numerous occasions have been given the assuarances that the number will be re-activated in 24hrs etc. I am sure there is at least one person in the Vodacom building that can push a button to switch my service back on. All I am asking for is service after over a decade of being a loyal customer..

I await your swift response.