Almost 2 months to get my home network fixed

I made a complaint on 26 July that I have NO Network at my house. No network in a farm is a safety risk aswell as a service I'm paying for but cannot use at all.

Well almost 2 months later and they just tested and identified the problem but I'm still left without any cellphone network.

My patience is running thin because I'm unable to even phone the police if I'm in danger.bit no worries, atleats Vodacom got their monthly fees from me.

Vodacom closed the ticket without the problem being fixed at all?