Almost 2 months and still no contract reactivated.

My account was in arrears. On the 21st of October, I painted arrears and sent through a reactivation form, pop and my Id. I was told reactivation would take 7-10 working days. I waited 2 weeks, phoned just find out that they have no paperwork. I resent and was told it would take another 7-10 workings days. I phoned again today, and today I was told that there is an amendment in my account that has not yet been done. They will request it to be done and then it will take another 7-10 working days. Almost 2 months and still not reactivated, but my subscription still gets debited from my account for reactivation. I want this contract reactivated now. I'm not waiting another 2 weeks.