PG
Prianne G

1 reviews | Active since Nov 2017

03 Jul 2018, 12:48

ALMOST 1 YEAR LATER...

It is a few months short of 1 YEAR since i have cancelled my Fibre account and it still is not cancelled! i am so angry with the service that i have recieved from Vodacom that words cannot even express it! after numerous attempts, phone calls and emails to finalise my fibre cancellation since 3 November 2017, it is STILL NOT CANCELLED!! instead i recieve constant sms's to pay my account. and to add to my frustration, a vodacom consultant calls me stating that i owe a ridiculous amount! i have been trying to get into contact with Warren Heneke, but he never seems to be available. i find it absolutly ridiculous that a business can conduct themseleves in such a absurd and intolerable manner. Contact me

0
Replies (1)
Vodacom
Vodacom's reply03 Jul 2018, 13:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,