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mhlongo.nathi mhlongo.nathi

1 reviews | Active since Jun 2017

03 Jun 2017, 17:36

Allows Fradualents accounts to be created

<p>There was a ********** transaction that went off on my account, 18/05/2017. FNB managed to reverse the deduction - which turned out to be a Vodacom debit order sent up from a Makro store in Germiston, where I've never been in my life!<br /> 19/05/2017 Vodacom was contacted to close the account.<br /> <br />Again 01/06/2017 another fradualent deduction went off matching the details of the one that had happened 2 weeks prior, this time for R312.00</p> <p>This means that Vodacom still have not closed the account, even after I told them it was ********** & the bank had reversed the first transaction.</p> <p>What will it take for Vodacom to stop allowing these ********** transaction?!? Do they only care about getting money, even when there's proof that the account was opened **********?!?</p> <p>This is really bad of Vodacom!</p>

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Replies (3)
Vodacom
Vodacom's reply04 Jun 2017, 07:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

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mhlongo.nathi mhlongo.nathi's update15 Jun 2017, 14:13
Reviewer Update

Hi

No body from Vodacom has contacted me.

case number: EC-0CO7-2IK8C9

Vodacom
Vodacom's reply22 Jun 2017, 13:08
Official

Dear Customer

As per the feedback received the Collections team has been in contact with you and provided feedback.

Regards

Roderique Lategan