Allocation of funds non existent

I have emailed countless times and get no response from anyone in Vodacom's department, I just get ignored.

I have sent a balance sheet showing the payments made to account number: I***8 which was in Deborahs name, I then changed the account over to me and the account number changed over to I***-4.

From October 2024 till April 2025, you have received a total of R21 605, allocate this payment to the correct account immediately. I have been patient enough to wait for over 1 month for this to get resolved, please resolve this matter within 14 days of this complaint.