AS
Andrea S

1 reviews | Active since Aug 2018

02 Mar 2019, 04:58

Allocated MY 2GB to NIGHT OWL

On the 25 Feb 2019. My cell phone was offline I couldnt go onto the internet no phone calls everything was a zero balance. I then couldnt buy data bunle *111# I then use my Miladys account I chose 1GB data it didnt go through and then did it again another 1GB data still nothing. Then after awhile my phone was back online I didnt realize straight away. But my 2GB was loaded into the NIGHT OWL account. After phoning vodacom they cant reverse it I must phone Miladys they must fix it so I did They cant fix it I must phone ********** cell to cell. Which I did and guess what I spoke to a lovely lady that informed me... me as a customer cant buy NIGHT OWL DATA its a promotion thing from VODACOM. And me why must I now be awake now between 00:00-05:00 to use MY DATA cause VODACOM allocated it wrong. So VODACOM fix YOUR MISTAKE. Get my 2GB back into my normal day to day data bundle.

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Replies (2)
Vodacom
Vodacom's reply02 Mar 2019, 11:22
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply04 Mar 2019, 12:16
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team