Allianceserv Poor Service

I have paid off Debt via allianceserv, but there are failing to handover my account to Vodacom and to send me a proof of payment. I was promised by allianceserv that within 21 days I will receive a proof of payment and now it’s almost two months.

Vodacom please do something with allianceserv. Poor service, they don’t deliver what they have promise to their clients. Account handover and sending a proof of payment for the client, it shouldn’t take more than 21 working days per client. Because I am sure it a matter of copy and paste same details, and just change client name and amount that was paid, then handover the account to Vodacom, so that they will update the client account on their side.