Alleged Technical Failure - Resulting in lost airtime

<p>Good Day,</p> <p> </p> <p>I recently had a very negative experience with vodacom. I am a red advantage customer and this means that I have the ability to convert airtime to data as required. This weekend I tried to buy data on several ocassions only to receive a technical error message. I tried the transaction on a number of ocassions and received the same result.</p> <p> </p> <p>Today I checked my balance and all the requests have gone through leaving me with over 11 gigs of data and a depleted airtime balance. This is materially disappointing and needs to be corrected.</p>