All you do is frustrate the HELL out of customers

I dialled in to tell you that your cellphone APP do not send OTP's to my phone when I try to logon; but instead your nice system suggested I enrol with my voice.<br> <br> Needless to say, I entered the phrase 3 times, after which the IVR system told me I will now be transferred to an agent who will complete the enrolment and verification process.<br> <br> Only to be met by someone who told me I am not enrolled and it didn't match and I have to try again.<br> <br> I did not shout, I did not change my voice tone, I did not block my nose, I spoke ALL THREE TIMES in the same voice.<br> <br> Why do you have systems that don't work? ONLY TO FRUSTRATE THE HELL OUT OF US??????