BH
Brad H

1 reviews | Active since Aug 2012

16 Oct 2020, 08:18

ALL VODACOM CUSTOMERS, this shameful network provider is helping themselves to the airtime we are already overcharged for; CHECK YOUR PHONES FOR LOADED SUBSCRIPTIONS THAT YOU DID NOT REQUEST OR APPLY FOR AND THEN CLAIM YOUR REFUND

Vodacom customers... dial *135*997# and see what subscriptions Vodacom have decided to load on your account and take your airtime for. Most about R3/day. Between 2 phones I had 7 loaded, AT R3/DAY EACH!!!! FROM JULY!!!!!!!!!!!!!!! VODACOM REFUNDED ME MAYBE A QUARTER OF WHAT THEY HELPED THEMSELVES TO FROM MY AIRTIME.... Any questions please get in touch and I will help however I can *** Vodacom, it's enough. You've gone and loaded subscriptions on my phones AGAIN! You're still *****ing my airtime And you did not get in touch as you said you would I'm going public with this, much more public. Look out for all the "****" Facebook pages and all platforms that will publish info How many MILLIONS of your customers are you *****ing from? People will be made aware of your excuse of a few hundred rand you refunded me.......

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Replies (1)
Vodacom
Vodacom's reply16 Oct 2020, 08:55
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team