All Vodacom account sources give incorrect data

Vodacom reports me owing over R3k on an account that is 7 days into the month. The account data I get from their website, balance Sms, *111#, and Vodacom IOS app all differ and are all grossly incorrect. Vodacom claims that this is due to the implementation of a new billing system, but what competent Board of Directors would sit idly by while their customer base is simultaneously aggravated because of a flawed system, and then having that system in operation with it's wild inaccuracies?<br> <br> I also purchased once-off data bundles, which last month I was given 3 bundles of when purchasing 1 (and a nightmare to get reversed), and this month to not have the purchase reflected at all.<br> <br> My concern over and above the aforementioned is that someone will see this, the appointed Vodacom person will respond and say something like \we apologize for the inconvenience. Please note that this matter has been escalated and will be tended to shortly\", only to have them forward it to Customer Services whom I have already contacted. What system does Vodacom have in place to effect escalations