All they do is lie

Hi,

I wish it was possible to give a negative rating.

I contacted Vodacom in middle August, requesting a cancellation of one of my contracts. The consultant on the other end convinced me to upgrade the number in stead, Receive R200 airtime, and New Samsung A24 and a R3500 voucher, sounds amazing right. Since then I have had the worsted experience with Vodacom.

2Weekes later, I have not heard anything, so I call them back, turns out, NOTHING was upgraded expect for a WhatsApp bundle being added to my account. It takes me 2 hours on a call with Vodacom to resolve the issue. I go thorough the whole process again and the reload the deal for me.

I get told on the recorded phone call that I will receive my voucher on the 15th of the next month. Surprise Surprise, no voucher received.

I call them AGAIN. I get advised that I will only receive my voucher after my account has been debited for 2 months, which NONE of this was communicated to me. The Manager then listens to the recording of the conversation and apologises for the miscommunication provided to me, however I will receive my voucher after the of the following month now.

Surprise Surprise, its the October and guess what, NO VOUCHER!!! I call Vodacom again, now I get told I am only getting my voucher on the 31st of October.

This is unacceptable and actually abusive, I am not sure what Vodacom thinks of their customers. I cannot believe I get **** to every time I speak to a consultant.

I want my voucher today.