1 reviews | Active since Aug 2016
all round terrible company to be a client off!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
<p>Upgraded my contract with Vodacom (worst mistake of my life). the contract was captured incorrectly. should have been a top up line, was left as an open line. </p> <p> </p> <p>requested a migration on the 27 July 2016, the requested remained pending on the system till 09 September 2016.I was not able to use my phone for 2 weeks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I had to go into a customer care in which i waited 3 hours to have the issue resolved. I made so many attempts with the call centre and just had a bad experience with no resolution and hours of holding. </p> <p> </p> <p>Your service really sucks!!!!!!!!!!!!!!!!!! as well as the attitudes of your staff. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
