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Stephanie C

1 reviews | Active since Aug 2016

16 Sept 2016, 12:44

all round terrible company to be a client off!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

<p>Upgraded my contract with Vodacom (worst mistake of my life). the contract was captured incorrectly. should have been a top up line, was left as an open line. </p> <p> </p> <p>requested a migration on the 27 July 2016, the requested remained pending on the system till 09 September 2016.I was not able to use my phone for 2 weeks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I had to go into a customer care in which i waited 3 hours to have the issue resolved. I made so many attempts with the call centre and just had a bad experience with no resolution and hours of holding. </p> <p> </p> <p>Your service really sucks!!!!!!!!!!!!!!!!!! as well as the attitudes of your staff. </p>

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Replies (1)
Vodacom
Vodacom's reply16 Sept 2016, 13:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team