AN
Adhil N

1 reviews | Active since Jul 2017

03 Jul 2017, 22:10

All round poor service

<p>I have had an ongoing despite with Vodacom SA for over a year now, around last year this time they have barred my number claiming that I owe them over R10000 data charges for someone that has whatsapp only and wifi at home. I have desputed that which then reduced to R4000 as up till now they still cant explain to me what the charge was for.</p> <p> </p> <p>I later then paid that up only to be told that I owe them a further R1050 which i also paid guranteeing that I would receive my paid up letter and be removed off credit bereau. Also I might add that they have recycled my number whilst the contract was still on.</p> <p> </p> <p>I havent received my paid up letter till late, you cannot get through the call center as suddenly my number is invalid so how on earth do I rectify this????? I want my name to be cleared immediately aswell as I want my paid up letter as Vodacom has proven to be nothing but *******!!!!</p>

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Replies (2)
Vodacom
Vodacom's reply04 Jul 2017, 07:10
Official


Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 Jul 2017, 12:40
Official

Dear Customer

We apologise for the inconvenience caused in this regard.

Please note that we have escalated your query to the Legal Collections Department. Your reference number is EC-0CTC-22S5MH and you will be contacted with feedback within three working days.

Regards

Roderique Lategan