1 reviews | Active since Jul 2017
All round poor service
<p>I have had an ongoing despite with Vodacom SA for over a year now, around last year this time they have barred my number claiming that I owe them over R10000 data charges for someone that has whatsapp only and wifi at home. I have desputed that which then reduced to R4000 as up till now they still cant explain to me what the charge was for.</p> <p> </p> <p>I later then paid that up only to be told that I owe them a further R1050 which i also paid guranteeing that I would receive my paid up letter and be removed off credit bereau. Also I might add that they have recycled my number whilst the contract was still on.</p> <p> </p> <p>I havent received my paid up letter till late, you cannot get through the call center as suddenly my number is invalid so how on earth do I rectify this????? I want my name to be cleared immediately aswell as I want my paid up letter as Vodacom has proven to be nothing but *******!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer
We apologise for the inconvenience caused in this regard.
Please note that we have escalated your query to the Legal Collections Department. Your reference number is EC-0CTC-22S5MH and you will be contacted with feedback within three working days.
Regards
Roderique Lategan
Dear Customer
We apologise for the inconvenience caused in this regard.
Please note that we have escalated your query to the Legal Collections Department. Your reference number is EC-0CTC-22S5MH and you will be contacted with feedback within three working days.
Regards
Roderique Lategan
