MP
Milan P
1 reviews | Active since Jan 2019
01 Dec 2023, 17:33
All round complete failure of the complaints process
All round complete failure of the complaints process:
I have complained via Twitter, Hellopeter, Customer Complaints email and the CEO's office with no response and still no response to my original complaint.
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Replies (2)
Vodacom's replyOfficial
04 Dec 2023, 09:14Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards,Vodacom Consumer Website Team
Vodacom's reply04 Dec 2023, 09:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards,Vodacom Consumer Website Team
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Milan P's updateReviewer Update
05 Dec 2023, 09:28The query has been with the office for over a week now and it is unacceptable that I have received nothing but silence.
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Milan P's update05 Dec 2023, 09:28
Reviewer Update
The query has been with the office for over a week now and it is unacceptable that I have received nothing but silence.