All round bad service

<p>I logged into the Vodacom website and decided to upgrade online. That was my first mistake. Without any warning from the website my upgrade was put into back order (Awaiting Stock). After waiting a couple of days I decided to phone Vodacom's helpdesk to find out what's wrong with my order. This was my second mistake. After speaking to two different call centre agents (The first one told me that they would phone me back and never did) I was told that the Samsung gear fit is not in stock and will never again be in stock. Why did Vodacom then advertise the deal on their website without having stock and without being able to again get stock. Third mistake. I asked to speak to management who then told me that they would try and get stock again. I asked her if they could send the phone so long while waiting for stock and that I would be willing to pay for any extra courier fees. She said she would find out and phone me back. This also never happened. I asked the lady that was supposed to be management her name and she was not very forthcoming to provide me with it. The reason for this probably being that she knew she would never get back to me.</p> <p>Another thing that worried me through this whole process was that Vodacom was willing to keep me waiting for stock even though the stock would in the end probably never arrive.</p> <p>I believe I did more than my part to resolve this and would like Vodacom to contact me and provide me with a solution.</p> <p>I have one month of my contract left and at this moment in time of rather moving my subscription two one of your competitors - even though this would mean a bit of work from my side the amount I would save with the upgrades they provide with their contracts would be worth it.</p> <p>Regards</p> <p>T Vorster</p>