ALL PATIENCE COMPLETELY LOST!!

The business department on *** detailed that I would need to have the account up to date before I can transfer my line from Business to individual. Three different agents told me to call back the same number so they can assist with the transfer. As soon as the account was up to date, when I called to have my line transferred, I was told I need to visit a Vodacom store.

I went to Vodafone Alberton City where I received assistance from Dillon who made sure the application was sent accordingly to the relevant department with all the documents required. A few days later, I was sent another form to fill in. I completed and scanned back. Then the feedback I am receiving from Dillon is that the application was flagged for ***** and Dillon needed to resubmit the documents again.

All documents have been submitted by Dillon to the relevant department. The feedback he is receiving now is that the application is with the forensics department. As to why, I dont know!!!

Now, the business account B***-5 is accumulating for the month. This means by 31 March, a new statement will be shared reflecting the amount owed. Which will mean the account will reflect as not up to date which will ultimately affect the transfer.

I made sure I follow procedure timeously. This delay is frustrating and causes a HUGE inconveniece. I am taken from pillar to post with no direct contact with the department that is said to be handling the matter.

I NEED MY NUMBER TRANSFERRED TO INDIVIDUAL ASAP!!!!

Please make sure this matter reaches all the relevant departments so it is resolved with URGENCY!!!!