ALL MY FREE MINUTES GONE - TAKEN - ******

I was due for an upgrade with Vodacom i called the upgrades department, i was assured that an upgrade is due to me, i was on the smart advance package and having more then 300 free minutes available, i asked the lady at the call centre if i upgrade will i loose all my minutes and data and i was assured by the lady that i will not loose it, got and sms from vodacom to say the the upgrade is successful and i received and order number from then and that the upgrade will take effect from the 28 February, all good got the new phone and hold and behold all my free minutes taken away from me, i then call the call centre to complain received a reference number and was assured that someone will get back to me with 48 hours after listening to the recording, up to now nothing zilch i called again this morning and have not even received a sms with a reference from Vodacom.<br> <br> ****** Client