All Lies

23 November - I contacted your department to cancel the deal as I am not interested anymore. I spoke to a lady called Linda and she confirmed that cancellation was made to the system and that the parcel wil be collected by RAM couriers 28 November - I spoke to someone named Paku I think and she told me that the parcel will be collected shortly. 29 November - I spoke to Katu about debit orders that went of on my account and that I have received an sms saying that my line has been activated. She then said there is no need to worry about that because a query has been logged on the 23rd of November that deal was cancelled 05 December - Parcel still not collected. Money debited again from my account. Spoke to Matsido. She contacted RAM and said they would call me before collection. 08 December - RAM called me on Thursday and arranged collection for Friday. I told them to be here before 16h30, they never came. 12/ December - Today I spoke to Nthabise. I informed her of everything that has happened. RAM was supposed to pick up the parcel but never came. She then said according to the system the delivery was cancelled on Friday. She also told me that this contract is not cancelled on the system!!!! How is this even possible after I spoke to numerous consultants they all told me that I need not worry because it is cancelled . I told her to go have a look at the note made on the 23rd of November and she told me there was no note and that everyone is lying to me!!!! How can you even tell that to a customer!