All Lies

I have a top up contract with no phone on that contract i ended up loosing my phone a month before the contract is due for an upgrade. I contacted vodacom to be able to upgrade my top up contract with a handset but they refused to give me an upgrade i had to instead apply for a new top up contract with a handset before they will allow me to have a phone. So i was forced by vodacom to gwy a new contract with phone that was unnecessary and to cancel that top up contract after i recived my phone was also expensive so i decided to keep it at my cost amd ended up canceling the top up contract when the 24months was over. What makes it even worse is when you apply for a contact like a top up contract Vodacom tells you you can choose to change and upgrade to a bigger top up contract at any time even if it is not within the upgrade period as long as it is a bigger contract but you cant simply downgrade or cancel at any time, but in that time i had a contract with no phone and i wanted to simply get a phone with my current top up only contract that wpuld cretainly make it a bigger contract but they didn't want to allow that. To me that is just lying really