TL
Tebogo L

1 reviews | Active since Sept 2016

20 Sept 2016, 12:31

All i want is my phone to work

<p>My vodacom line was blocked cause my account was in arrears, So i went to to vodacom store on the 7th of October, and paid the outstanding amount. The lady at the store said to me that it will take 7 working days for my line to work again. Which would be the 15th of October, I called on the 15th when it was not working & they said to me I must wait 24hrs for it to coomplete. Ive called them everyday since then cause my number is still not working, Yesturday when i called they said i must call in 24hrs, today i called they say it takes 24-48hrs. They keep telling me on they system it shows that it works, but its not</p>

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Replies (1)
Vodacom
Vodacom's reply20 Sept 2016, 14:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team