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Thembi T
1 reviews | Active since Jan 2014
15 Nov 2021, 20:33
All i want is a sim swap
I lost my phone on Saturday and Vodacom cannot help me with a simple thing as a sim swap, the security questions are out dated their systems do not talk to each other. The call center said i should go to the store the store said the call center consultants are the ones that should help me I spent 3 hours in the store trying to get a sim swap and i left without one. the worst is the f&&& so called Trade partners they were rude and lucky for them i was not allowed to talk to them. All i want is my number. How can my number be deleted since 2017 but i have been using it all this time.
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Replies (3)
Vodacom's replyOfficial
16 Nov 2021, 07:29 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Nov 2021, 07:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Thembi T's updateReviewer Update
16 Nov 2021, 09:07Unfortunately i do not have a smart phone. you can get hold of me by calling this number ***
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Thembi T's update16 Nov 2021, 09:07
Reviewer Update
Unfortunately i do not have a smart phone. you can get hold of me by calling this number ***
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Thembi T's updateReviewer Update
16 Nov 2021, 22:09LIKE I SAID I SPENT ABOUT 3 HOURS AT THE VODACOM STORE ANSWERING THE OUTDATED QUESTIONS, WE CALLED THE CALL CENTER AND TRADE PARTNERS. I AM NOT ON A CONTRACT MY NUMBER IS PREPAID I LAST USED IT ON SATURDAY!!!!!! I ANSWERED THE SECURITY QUESTIONS CORRECTLY FOR THE FACT THAT YOU THINK MY PHONE WAS ON ROUTER INDICATES THAT YOUR SYSTEM HAS NOT BEEN TESTED IN A WHILE!!!!!!!!!! NO ONE SEEMS TO KNOW WHAT TO DO!!!!!!!!
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Thembi T's update16 Nov 2021, 22:09
Reviewer Update
LIKE I SAID I SPENT ABOUT 3 HOURS AT THE VODACOM STORE ANSWERING THE OUTDATED QUESTIONS, WE CALLED THE CALL CENTER AND TRADE PARTNERS. I AM NOT ON A CONTRACT MY NUMBER IS PREPAID I LAST USED IT ON SATURDAY!!!!!! I ANSWERED THE SECURITY QUESTIONS CORRECTLY FOR THE FACT THAT YOU THINK MY PHONE WAS ON ROUTER INDICATES THAT YOUR SYSTEM HAS NOT BEEN TESTED IN A WHILE!!!!!!!!!! NO ONE SEEMS TO KNOW WHAT TO DO!!!!!!!!