All I want are answers

I purchased R50 airtime yesterday and redeemed 100mb from my talking points. My mobile data was switched off. I called to enquire why my airtime is gone. I really don't care about the talking points. She tells me I was being billed from my airtime and not data bundles. She clearly doesn't know or understand what I was saying. I just needed an explanation. She said there's nothing she can do. I am not impressed at all. If vodacom can't help me, who can? A competitor? I do not work for vodacom, if I did have answers I wouldn't have called<br> Nthabiseng was rude & impatient. I'm very frustrates with this network. Maybe cell C is actually a better option. I did not even get an sms alert to say my data is finished let alone my airtime. I excused the 2 Gig that just also disappeared. I want answers & I want them today. If this is how you conduct your business then I'd rather use a different network. Even Telekom mobile is better. A leading company like you should know how to treat your customers fairly.