GS
Gillian S

1 reviews | Active since Jun 2012

15 Sept 2015, 14:16

All hope is lost

Heading seems dramatic right? Well, if you've been disconnected for over two months and get told a different story by every Vodacom employee you encounter, do all you can on your side (like paying what they ask, filling in forms), calling them and visiting their stores and talking to all their lazy uncaring employees, you'd feel the same. I even did an online chat with an agent of theirs and they promised me an email I never received. Vodacom no longer surprises me. They literally don't give a single **** about their customers. I've made previous reports on here and get the same automated response as when I email them through their website. Even when you get past the robots and start talking to humans, you are met with a departmental \It's not my fault"mentality. Yes"

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Replies (1)
Vodacom
Vodacom's reply15 Sept 2015, 16:17
Official
Hello GillSchro,

Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.

Regards
WM