All customers BEWARE BOGUS VODACOM CALL AGENTS calling you and offering VODACOM discount deals.

All customers BEWARE VODACOM CALL AGENTS calling you and offering VODACOM discount deals. You end up paying more and spending half an hour with the "real" VODACOM call centre to sort it out. I was called on Monday from "Vodacom" and the "Vodacom agent" offered me a discount deal on my current contract. She REPEATEDLY, maybe 4 or 5 times said my contract of R246 FALLS AWAY and I will ONLY pay R131 from now on, if I accept, because "I am such a good and loyal customer". This R131 will include 2Gig data. I also ASKED, just to be 140% sure, maybe 3 times if I WILL NOT pay R246 anymore and the answer was YES YES YES ONLY R131. NEVER was I given ANY bigger amount to pay. NEVER. Opening my bill this morning, the R131 was ADDED to my account of R246. I called the Vodacom call centre who said this was an outsourced service selling these "deals" and they gave me misleading information. The person was very helpful and I was then referred to customer care who said the same. You have been *******. I was promised that the extra R131 will immediately be removed for March. Thank you for the assistance. I appreciate the friendly and quick response. Now my questions are. 1) If somebody calls me and say they are from Vodacom, how do I know they are the real deal? The person calling on Monday must have some agreement and acknowledgement with Vodacom because their misleading "deal" appeared on my account. 2) Is this misleading, downright ********* malicious misinformation given with or without the knowledge/approval of Vodacom? 3) If the answer to nr 2 is "no", then please fire your outsourcing company or find the idiot who phoned me aournd 17.15 on Monday and fire her.

In the end the "real" Vodacom fixed the issue. (I think. I would have to check my account in the morning to make sure). But it was unnecessary cost (I first drove to the branch -Cape Gate upstairs - where I have my account and they just shrugged their shoulders saying. "It was not us. We can't help.") and unneccesary time waisted. Please don't trick more people with this bogus "discount".