DW
Douglas W

1 reviews | Active since Mar 2011

06 Jul 2016, 08:40

All contracts have been softlocked

<p>I got an sms on all three of my vodacom contracts, and they have all been softlocked. The debit orders went off 1 July 2016, and we are now on the 6 July. How dioes this make sense. I have logged onto vodacom, and my balances stated are 62min for the one, 1.97gb for the tablet contract, and 17.87gb for the modem contract. According to a consultant at vodacom when I phoned this morning, they explained that a proposed invoice for August, which is due payable in september makes the account exceed R2000.00. This does not make sense, how can one use a "proposed" invoice for two months time? This means that my contracts will be softlocked forever, even though I will be paying every month. Please cancel my contracts, I am tired of this!</p>

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Replies (1)
Vodacom
Vodacom's reply06 Jul 2016, 09:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team