PP
Pieter P

1 reviews | Active since Aug 2018

12 Nov 2018, 17:38

All calls bared

I have a huge issue with Vodacom,

*) Trying paying bill at Brits Mall shop they always offline , the result is that my account is in arrears *) Trying to get banking details failed *) Already submitted my new banking details but it seems that they did not changed it ?? Since no debit order runs?

I am fine with outcalling calls getting bar , but i am completly unhappy that my incoming calls is also now affected? Now i can call nobody to get this sorted and i can recieve no calls to get this sorted. i am on the road 80% during the day. what to do now? can somebody atleast get my incoming calls working again? I was not even called to inform me of this action.

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Replies (2)
Vodacom
Vodacom's reply12 Nov 2018, 18:59
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply13 Nov 2018, 14:41
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.   Please be advised that we were not able to make contact with you. Kindly call 082135 for any further assistance.  Regards Consumer Website Team 

Best regards,