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JM
JEANINE M

1 reviews | Active since Mar 2009

13 Nov 2018, 23:52

All airtime gone - out of bundle sms only after depleted

Whenever I buy a data bundle It goes automatically to out of bundle rates The sms I receive all come after all funds in my account depleted This continuously happens and completely unacceptable Depleted my entire airtime for month and never gives me the option late at night to buy another bundle - which is a requirement by ICASA

0
Replies (3)
Vodacom
Vodacom's reply14 Nov 2018, 08:59
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team
Vodacom
Vodacom's reply14 Nov 2018, 09:52
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

As per discussion, your query has been resolved.

Regards
Vodacom Consumer Website Team
JM
JEANINE M's update14 Nov 2018, 10:37
Reviewer Update
Very prompt and professional response Money lost was refunded The gentlemen also advised further ways I can monitor