Alida Swiegers

<p>80 year old women are billed by VODACOM without an agreement. Vodacom phoned Mrs Swiegers for a new number ********** 646 which was presented to her in a malicious manner which she did not agree on. Less than a week later a parcel arrive with a sim card. It was never opened and she tried to return it to VODACOM, but the branches refuse to take it. It is still sealed and unused, but she was billed with R109 on top of her old cell number ********** 004. She is a pensioner and can not afford this. She can't even open the phone to insert a new sim!! </p> <p>After numerous corrrespondence she stopped the Debit order whereafter VODACOM suspended her cell phone. She continued to pay her cellphone every month but it was suspended due to the unknown account. She is currently unable to stay at her house due to not having a cell phone communication. The matter was reported to VODACOM LEGAL in vain, NO RESPONCE what so ever. Mrs Swiegers is a VODACOM customer since 1997 without any concerns. This is my mother and I am also a VODACOM cusotmer for many years. We are very dissapointed in the way that VODACOM treat their loyal customers!!</p>