***** ALERT FLAG ON ACCOUNT - POOR CUSTOMER SERVICE

I had called Vodacom yesterday to find out the termination date of my contract and process to cancel my contract. I was at that point told by the consultant that they can not access my profile due to a ***** alert flag on my account. I never raised this ***** alert, so I was not aware of this. I asked what this is about and when was this raised. I was told that they can not see who raised it or why this was raised. To resolve the problem I must go to a Vodacom shop. This is unacceptable. No one from Vodacom had the decency to contact me telephonically, or via email when this ***** alert was raised. I must now take time out of my busy day to go and resolve this. if I did not call in, I would not have known about this problem. I have been with Vodacom for over 20 years and clearly Vodacom does not care about its clients and customer service is non existent. What is the use of having a customer call centre if you can not assist your clients and contact clients when these issues arise on their account. Alerting your clients timeously allows your client to react and resolve timeously.