SK
Steven K
1 reviews | Active since Jul 2023
04 Jul 2023, 11:16
***** ALERT!!!
***** ALERT!!!!!!
Last month my wife had a debit order go off her account for R8000 even though she has no accounts at Vodacom.
Brought this to vodacoms attention, They supposedly marked it as ***** and we sent through an affidavit with this all and was told all will be taken care of.
Come this month and surprise surprise another Debit order goes off and this time for R10000.
No one wants to resolve this and it is under my wifes new surname which she only changed in January and no one can explain how this account was even opened in her name and each time we just get told "We can't access the account as it is marked as *****"
This will be taken further
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Replies (1)Vodacom's replyOfficial
04 Jul 2023, 11:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Jul 2023, 11:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
