LS
Lucille S

1 reviews | Active since Nov 2011

04 Mar 2025, 08:22

**** ALERT

This story of mine has been going on for months and Vodacom is ****MING PEOPLE and no one can bring the book against these people their new **** to lock people into payments and forever contracts. Example - I was told on the 26th Feb to pay the arrears of R680 this day was Wednesday I was promised they will cancel. By Monday when I heard nothing from Claudelle and called again that is 2 days later excluding the weekend and I was told I need to pay the arrears of R1108.70 cause their invoices are already out and I have to pay the arrears to cancel the contract. Be warned they will invent things to take the last cent for the contracts you have. It has taken me 3 months of calling , paying the so called arrears never receiving a statement . They block your account if you dont pay the said amount on the invoice even if the contract and handset contract is expired. They they make extra to unlock your phone. ITS A SICK GAME THEY PLAY TO ROB PEOPLE OF MONEY AND TO KEEP YOU LOCKED INTO THE CONTRACT AND TO PAY FOR A HANDSET THAT IS EXPIRED

0
Replies (2)
Vodacom
Vodacom's reply04 Mar 2025, 10:07
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
LS
Lucille S's update10 Mar 2025, 09:17
Reviewer Update
No response from Vodacom, numerous efforts has been made to cancel the contracts emails sent from the 8th Feb 2025 which is a month now and nothing. Once again I must pay the "arrears" before they can cancel. Another month of paying for something that is suppose to be canceled I wonder when will this end. Can anyone give legal advice of what can be done?