Alcatel incorrect information!!!!!!

I called from Alcatel telling me that they were doing am upgrade on my contract. I REPEATEDLY said i d NOT want a new contract and i was promised it was just an upgrade. Now i am sitting with a new sim card and modem that Ram is not collecting. Vodacom won't cancel the new contract until the modem is collected. I DID NOT want this in the first place.... Please go back on the records and you will hear how many times o said no and how many times i was assured it was an upgrade.... Fetch this modem as i am now being billed for something i DON'T WANT. I actually am very frustrated at the audacity of every one lying about who is at fault.... And who sits with the bill at the end of the month???? Me and i am going to say i was **** to again and again being told its an upgrade.... Fetch this modem and stop the contract. And Alcatel DON'T EVER PHONE ME AGAIN BECAUSE I WILL SWEAR YOU BECAUSE YOU LIE THROUGH YOUR TEETH. Go back to the recoding and check your agent.... I said NO!!?