Alcatel Home Router from Vodacom

Im am writing this review as a frustrated paying customer who has a 3 year contract with Vodacom, for an Alcatel Home Router and an unlimited data sim since November 2022.

On the 15th of February 2024, it just stopped working and I took it back. They booked it in for repair and it came back still not working. It became a pattern, because on the 11th of March I returned it for the 3rd time. I even sent an email to Charissa Borman at the Vodacom repairs and even today I have not received any response.

On Thursday, they called me to let me know that the router is ready for collection at (Lichtenburg Vodacom Shop). I went to fetch it yesterday and I asked them to test it for me, it was still not working. I further asked them to call Repair Department and they gave an email address to the lady who was assisting with to book it in again and send the email so that the matter can be escalated.

I’m just too tired of paying for data that I’m not even using. Vodacom has failed me! It’s been full 3 months. Please help🥹🙏🏽