1 reviews | Active since Aug 2016

22 Aug 2016, 19:52

Akward Service

<p>As a vodacom customer it is expected of me to pay my account at a certain date. But, Vodacom is not able to send me my statement and invoices. Phoning them is without success. 'I'll call you back'; 'It will be mailed to you just now'. And then to make it even better, 'our system is off-line'. Vodacom should be reported to the FSB for breakong all the TCF's outcomes. And this I will now proceed to do. </p>

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Replies (1)
Vodacom
Vodacom's reply23 Aug 2016, 05:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,