AKSHAY IS THE WORSE TEAM LEADER IN HISTORY

I am receiving the worse service from vodacom ever. August 2022 *****ulent insurance was activate on my profile. i found this out in April 2023, i cancelled everything, paid the amount i was advised just for me to be in October 2023 and still fighting because vodacom have not cancelled anything. They were supposed to advise me of 2 amount to pay but they only did 1. Even the number that the amount was paid for was never cancelled and since May they have charged me R1038,99 for number that was supposed to be cancelled. Akshay has been going back and forth with me for 10 days now everyday he says he is logging the service request to the back office but nothing is being done because he is not logging anything. Everyday he starts the call the same, that he wants me on the call while he logs the service request and when i ask him about the previous time he said that he only says sorry, but now he will log it but he never does. The consultant that did not give me all the information is no longer working for them so he said that they can't recover the funds from that consultant so it needs to be paid by Colin Schoeman that inadequately helped me at the Vodacom shop the bridge. So they want the money from somewhere before they cancel something i instructed them to cancel in April already and he is refusing to give me the email for his manager, he keeps on tell me his manager is in a meeting and can't give me the email and that there is 2 types of email for internal and external people but type of **** is that? how does a team leader not know the email if the manager that he reports to? And to whoever auto response to this reviews stop talking sh*t because i am still waiting for the last person to call me in 48 or 72 hours, no one calls you from vodacom because they do not care, all their client just needs to start reversing all the debit orders so that they lose money because that is the only thing they care about.