Aitime ****** by by apps I did not sign for at Vodacom

Item: Vodacom
Rating: 1
Author: Dumisani N

My name is Dumisani. I noticed my airtime was simply disappearing immeditely I recharged this has been happening for the last 10 months. I lost more than R900 in airtime. I phoned Vodacom the agent told me VLive and Hooked take R10 every day from my account. Sometimes twice a day. What the hell!! I did not sign up for any of those things. They re *****ing my money and Vodacom allows it. On 19 October 2019 they deducted twice. Thats R20 in a day.

All for what? Im very upset. I am waiting for your response and my money back!!

Im in Durban.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

20 Oct 2019, 15:06

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply20 Oct 2019, 15:06

Official