GA
Gerhard A
1 reviews | Active since Dec 2018
16 Dec 2018, 07:07
Airtimw *****ers
Good day
I am very sadden by vodacom way of how they treat their customers.I had 200mb of data and wasn't using much of it but when I wanted to go on the net and chat my phone didn't want to connect so looked at my airtime and data so they took all my data and airtime never letting me know that my data was finished or that I am now using out of data rates it was over R150 airtime gone in a few seconds how can a company justify that??I would like to know how they going to fix it cause I feel they done me in and the consumer act protects us from such thievery.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
16 Dec 2018, 09:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply16 Dec 2018, 09:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
GA
Gerhard A's updateReviewer Update
16 Dec 2018, 12:14Wow is that the best you can come up with? I mean you take my airtime and data and that is the best response you can come up with? How about sorry to hear that sir here something for your trouble and we will look into it and make an effort to better notifications and our services.That is hoe you should reply not a random computerised message.
GA
Gerhard A's update16 Dec 2018, 12:14
Reviewer Update
Wow is that the best you can come up with? I mean you take my airtime and data and that is the best response you can come up with? How about sorry to hear that sir here something for your trouble and we will look into it and make an effort to better notifications and our services.That is hoe you should reply not a random computerised message.